Case Study on ExtendSync for Google Workspace

This case study focuses on Alta Via Consulting GmbH and their use of ExtendSync for Google Workspace. The document outlines the business challenges that prompted the company to seek a solution, including a fully manual approach, the need for centralized communication tracking, and the desire to build a single source of truth. It details how ExtendSync addressed these challenges by improving efficiency and productivity, connecting calendar events bi-directionally with NetSuite, and saving file attachments while minimizing costs. The case study also highlights key features utilized by the company, such as Email Autopilot for automatic email attachment and linking Google Drive files directly to NetSuite records. The results of implementing ExtendSync are quantified, showing a time savings of up to 10 hours per week and a productivity improvement of up to 20%. Overall, the case study illustrates the significant impact of ExtendSync on the accuracy of the company's NetSuite CRM.