Case Study on ExtendSync for Google Workspace

This case study examines the implementation of ExtendSync for Google Workspace at Tree Farm SMB, based on a survey of CloudExtend customers. The organization faced challenges with a fully manual approach to attaching emails to NetSuite, which hindered efficiency and productivity. To address these issues, Tree Farm SMB selected ExtendSync without evaluating other solutions. The key features utilized include Email Autopilot for automatic email attachment by thread, saving email attachments, syncing calendar events with Calendar Autopilot, and linking Google Drive files directly to NetSuite records. As a result of using CloudExtend, the company reported saving up to 10 hours per week through automation and achieving an improvement in efficiency and productivity by up to 20%. The case study highlights how ExtendSync significantly enhances the accuracy of their NetSuite CRM, demonstrating its impact on operational effectiveness.