Sentrilock Case Study on ExtendSync for Outlook

This case study details the implementation of ExtendSync for Outlook at Sentrilock, a company specializing in lockboxes and real estate management solutions. The objective was to enhance efficiency and improve data accuracy within their NetSuite CRM. Prior to adopting ExtendSync, Sentrilock faced challenges with the instability of NetSuite's native Outlook integration, which hindered productivity. After being referred to CloudExtend, Sentrilock participated in the beta launch of ExtendSync, providing feedback that helped shape the product's features. The solution was chosen for its customer service, ease of implementation, and immediate return on investment. Following implementation, Sentrilock reported a 45% increase in efficiency and significant improvements in record accuracy. The ease of use and rapid installation of ExtendSync were highlighted as key factors in its successful adoption, allowing customer-facing teams to focus on customer interactions rather than administrative tasks. Overall, the case study illustrates the positive impact of ExtendSync on Sentrilock's operations.