TECO Technology Case Study on ExtendSync Implementation

This case study outlines the implementation of ExtendSync by TECO Technology to improve operational efficiency. Founded in 1937, TECO Technology has evolved from supplying mechanical components to becoming a full-line supplier of fluid and motion control products. With a lean workforce of 55 employees, the company faced challenges in efficiently managing information within their NetSuite ERP and CRM system. The lack of accessible information hindered the accounting team, particularly when processing customer orders that exceeded credit limits. After discovering ExtendSync at the SuiteWorld conference, TECO implemented the tool to automatically sync emails from Gmail to NetSuite. The installation process was straightforward, and the integration significantly streamlined workflows across various departments. Norwood, the customer service manager, noted that the Autopilot feature of ExtendSync has saved the team approximately 25% of their time by ensuring timely access to necessary information. Overall, the case study emphasizes the positive impact of ExtendSync on TECO's operational efficiency.