Hillsborough County Water Resources Training Transformation

This case study outlines the strategic initiative undertaken by Hillsborough County Water Resources to address workforce challenges through the implementation of a simulation training program. The program was developed in response to a significant loss of skilled operators due to retirements and aims to enhance operational readiness. It consists of three phases: simulation training, yard training, and evaluation, all administered by certified trainers. The objective is to replace an outdated generalist training model with role-specific training that improves safety and reduces errors. The training program not only prepares new hires but also serves as a refresher for existing staff, ensuring a consistent and safety-focused workforce. The case study details the selection of CM Labs as a training partner, highlighting the advantages of their immersive simulation tools tailored for utility operations. The program's success is measured against performance-driven KPIs, aiming to build a pipeline of specialized utility operators who are job-ready from day one.