CNA Aging Services Professional Liability Claim Report

This document is the 12th edition of the CNA Aging Services Professional Liability Claim Report. It provides a comprehensive analysis of professional liability claims within the aging services industry, focusing on claims that closed between January 1, 2021, and December 31, 2023. The report outlines the findings from the 2024 dataset, which reflects unique circumstances surrounding the claims management process, particularly during the pandemic era. It details key trends, including the increased severity of claims across all bed types, with assisted living facilities experiencing the largest rise. The report emphasizes the importance of understanding these trends without making predictions based on short-term data. It also discusses the distribution of claims by bed type and highlights specific areas of concern, such as resident falls and medication errors. The report aims to provide relevant facts to assist organizations in improving care quality and minimizing risks associated with professional liability claims.