Agentic AI for Policy Servicing Endorsements

This document is a technical report detailing the Cognizant® Property and Casualty Endorsement Solution, which utilizes agentic AI to enhance the processing of endorsements in insurance policies. Endorsements are crucial adjustments that address evolving customer needs and carry significant financial implications. The report outlines the challenges faced by insurers, such as manual workflows and fragmented data, which hinder efficiency. It presents the solution's capabilities, including intelligent document recognition and natural language understanding, which automate classification, routing, and financial calculations. The report highlights early pilot results indicating a 35% faster turnaround and a 40% increase in productivity. Future enhancements are discussed, focusing on explainable AI, adaptive compliance, and predictive capabilities to align endorsements with economic conditions. The document emphasizes the importance of modernizing endorsement processing to mitigate operational risks and improve customer satisfaction in a competitive market.