Summary
This guide outlines the servicing options available to Collage members, detailing the types of assistance provided through Premium Servicing Requests (PSRs), Standard Servicing, and Custom Solutions. It explains that PSRs can include complex data analysis, statistical significance testing, and insights from subject-matter experts. Examples of PSRs include customized PowerPoint decks and specialized data pulls in Excel format. The guide also describes Standard Servicing, which offers links to relevant research and custom data pulls using available tools on the Insights Hub. Additionally, it highlights the Custom Solutions available for brand-specific inquiries, including primary research and competitive benchmarking. The document specifies the format options for PSRs, including estimated lengths and turnaround times, and provides key questions to help members articulate their requests effectively. Overall, the guide serves as a comprehensive resource for members seeking to leverage the full range of services offered by Collage Group.
