Automated Medical Record Outreach and Retrieval Solution

This document is a technical report that outlines the Commence Automated Medical Record Outreach and Retrieval Solution. The report details the challenges faced in medical record retrieval, highlighting a 45-day average wait time due to manual processes and lack of visibility into response rates. It explains how the Commence solution automates provider outreach and retrieval, reducing the average retrieval time to 12 days. The report emphasizes the benefits of automated outreach, including real-time visibility and SLA tracking, which ensures that cases do not stall due to documentation delays. Additionally, it presents the solution's capability to deliver records electronically, eliminating the need for a dedicated mailroom and manual data entry. The report provides performance metrics, including an achieved retrieval rate of 89% and a return on investment of 4:1, indicating that for every dollar invested, four dollars are returned. Overall, the report presents a comprehensive view of how the solution addresses the bottlenecks in medical record retrieval.