Commercient SYNC Integration Case Study for Hatch Lighting

This case study outlines how Commercient SYNC facilitated the integration of Hatch Lighting's SYSPRO ERP with Salesforce CRM, enhancing the company's sales operations. Hatch Lighting, based in Tampa, Florida, has been a prominent player in the lighting services industry since 1985. The integration aimed to provide sales representatives with real-time access to customer data, including invoices and orders, thereby streamlining their sales processes. Prior to implementing SYNC, sales reps faced challenges accessing SYSPRO data, which was time-consuming. With the new system, they can now quickly retrieve necessary information on their mobile devices. The results indicate a significant increase in efficiency, allowing sales teams to quote customers more effectively and expand their customer base. The case study highlights the positive impact of integrating ERP and CRM systems on sales performance and operational efficiency, showcasing the benefits of using Commercient's solutions.