Commercient SYNC Integration with HubSpot CRM

This document is a case study detailing the integration of Commercient SYNC with HubSpot CRM at Ericson Manufacturing. The integration aims to streamline the quoting process and enhance data accessibility between Epicor 10 and HubSpot CRM. The case study outlines the challenges faced by Ericson Manufacturing, including siloed data and inefficient quoting times. It describes how the implementation of Commercient SYNC reduced the quoting time from 15 minutes to approximately 3 to 5 minutes, achieving an 80% time savings. The integration allows the sales team to access vital customer information, including orders and invoicing, directly within HubSpot, thereby improving operational efficiency. Additionally, the document highlights the benefits of real-time data synchronization between the two systems, ensuring data accuracy and reducing manual entry errors. Ericson Manufacturing, a family-owned company since 1918, specializes in electrical safety products and serves various industries, including power generation and entertainment.