Commonwealth Bank Approach to Adopting AI

This report is a technical document that outlines the approach of Commonwealth Bank of Australia (CBA) in ideating, developing, deploying, and managing Artificial Intelligence (AI) at an organizational level with a focus on responsible practices. It details the bank's current AI initiatives, including how AI is utilized to enhance customer experiences, strengthen risk management, and unlock business value. The report emphasizes the importance of risk management frameworks guided by AI principles to address the potential risks associated with AI adoption. It also discusses the bank's commitment to skilling programs for employees to thrive in a changing workplace and the establishment of a Tech Hub in Seattle to foster collaboration with technology partners. Furthermore, the report highlights CBA's engagement with various stakeholders to support the responsible adoption of AI in the wider community, ensuring that the benefits of AI are shared broadly. The content is accurate as of December 31, 2025.