2025 Survey of Workers’ Compensation Bill Review

The 2025 Survey of Workers’ Compensation Bill Review is an extensive report conducted by Health Strategy Associates, LLC, focusing on the perspectives of workers' compensation payers regarding bill review (BR). It emphasizes the significance of functionality, management approaches, vendor evaluation, and pricing methodologies within the industry. The survey incorporates both quantitative and qualitative data from frontline staff and executives, facilitating a comprehensive understanding of the current landscape. Key findings reveal a growing emphasis on accuracy and customer service as critical factors influencing vendor choice. The report also highlights the perceived impact of artificial intelligence on the future of bill review, with a notable 91% of respondents recognizing AI's potential role. Furthermore, the survey outlines trends such as the increasing tolerance for reconsiderations and identifies facility fees as major cost drivers, providing insights into the evolving dynamics of workers' compensation billing practices.