Summary
This case study details the successful partnership between a major North American bank and CompuCom Systems, Inc. The bank, which ranks among the ten largest in North America and employs over 45,000 individuals, sought to enhance the quality of its IT services across all branches. The collaboration began in 2012 with a branch server refresh project, which led to a multi-year Services and Maintenance contract. CompuCom has since provided support for over 45,000 devices, including servers and laptops. The partnership has evolved to include innovative solutions such as the Solution Café® and consulting services that have improved operational efficiencies. The results of this collaboration include consistently high service level agreement (SLA) performance, with satisfaction rates exceeding 90%. The bank values CompuCom's expertise and has engaged them for additional projects focused on digital transformation, including IoT and mobile applications.
