Endpoint Management Transformation for Utility Corporation

This case study details the transformation of a major utility corporation's endpoint management and support services by CompuCom. The customer aimed to outsource their Endpoint Management (EPM) team and deskside support due to cost reduction initiatives and the impending retirement of key personnel. CompuCom transitioned the customer from the outdated Altiris IT Asset Management software to Microsoft’s System Center Configuration Manager (SCCM). The Professional Services team modernized the endpoint management using Microsoft Intune, Autopilot, and Patch My PC, enhancing security and operational efficiency. The results included improved security through streamlined patching, modernization of the end-user experience with reduced downtime for device servicing, and significant cost savings reflected in a patch rate increase from 80% to around 97-98%. Additionally, endpoint analytics and governance were introduced to further the customer's transformation journey, with future proposals for SysTrack to optimize operations and reduce helpdesk tickets.