FLO Framework for IT Performance Management

This case study outlines the FLO Framework developed by Compucom, which aims to simplify IT complexity and enhance management for IT leaders. The framework focuses on centralizing IT performance data, enabling proactive, data-driven decisions that improve business performance. It emphasizes the importance of accurate asset data and the integration of various data sources through an API-first approach. The document details the benefits of the framework, including improved IT efficiency, lower costs, and enhanced employee productivity through proactive monitoring and support. Additionally, it discusses the framework's role in ensuring compliance with security policies and improving asset management accuracy. The case study presents specific results achieved through the implementation of the FLO Framework, highlighting significant improvements in endpoint compliance and reductions in support requests. Overall, the document serves as a comprehensive guide for organizations looking to optimize their IT asset management and performance monitoring.