Summary
This case study details the long-standing partnership between Compucom and two major US banks, highlighting their collaboration through multiple mergers and acquisitions over three decades. The document outlines how Compucom has supported these banks in navigating the complexities of technology transitions during M&A activities. It describes the evolution of their relationship, beginning in the 1990s, and the various services provided, including deskside support and print solutions. Specific case studies illustrate the challenges faced during these transitions, such as the need for technology refreshes and service desk integration. The successful implementation of a service desk in Pune, India, is also discussed, showcasing how Compucom adapted to meet the new brand leadership's requirements. The summary emphasizes the importance of customer-centric approaches and the continuous improvement of service delivery, resulting in high customer satisfaction ratings and a strong ongoing partnership.
