Customer Success Framework for Enhanced Experience

This document is a guide that outlines the Customer Success (CX) framework developed by Computacenter. It focuses on enhancing customer experience by proactively assisting customers in achieving their desired outcomes and maximizing the value of their investments in products and services. The guide details a three-step approach to simplify the customer experience, which includes providing advice and insight for pragmatic innovation, ensuring flexibility in using tools and portals associated with licensing agreements, and maximizing the value of investments through optimized software license consumption. Additionally, it emphasizes the importance of understanding essential outcomes that technology can deliver, predicting barriers to new practices, and collaborating with customers to adapt services to their evolving needs. The document also highlights the role of CX specialists in identifying challenges, ensuring appropriate scaling of technology purchases, and maintaining governance and reporting throughout the customer lifecycle.