PowerShell Automation Implementation for City of Munich

This case study outlines the implementation of PowerShell automation by the City of Munich, supported by Computacenter and ScriptRunner. The objective was to optimize automation in the Windows and Citrix environment, which initially required significant manual effort from IT teams. The solution involved creating a central repository for PowerShell scripts, enabling routine IT tasks to be automated and administrative tasks delegated without requiring extensive PowerShell knowledge. The implementation has led to increased efficiency, reduced costs, and improved user satisfaction within the IT department. The software has facilitated the automation of various tasks, including managing backups, connecting to a ticketing system via REST API, and central monitoring of the server farm. The case study highlights the growing number of employees benefiting from the solution and the ongoing desire to further automate processes within the City of Munich's IT landscape. Overall, the collaboration has simplified recurring tasks, allowing IT staff to focus on more strategic projects.