Technology Services Contract Renewal at Worcestershire Acute Hospitals

This document is a case study detailing the renewal of the Technology Services contract between Computacenter and Worcestershire Acute Hospital NHS Trust (WAHT). The contract, which was renewed in April 2021, aimed to enhance the Trust's technical infrastructure amidst the challenges posed by the Covid-19 pandemic. The document outlines how Computacenter provided essential services, including remote working capabilities, patient monitoring solutions, and support for digital care records. It highlights the introduction of the Next Generation Service Desk (NGSD), which allows for multi-channel support and self-service options for users. The case study further discusses the outcomes of the contract renewal, noting significant improvements in user experience and satisfaction, with a 50% shift towards the new support model. Additionally, it mentions future plans for further technological advancements within WAHT, emphasizing the ongoing partnership between Computacenter and the Trust.