Windows 11 Migration Deployment Case Study

This case study outlines the deployment of Windows 11 by Computacenter, an independent provider of IT infrastructure services, to its 20,000 employees globally. The objective was to ensure a smooth transition to the new operating system while minimizing disruption to users and maintaining a Modern Management approach. The deployment process involved careful planning, including the identification of ineligible devices and the establishment of a pilot group to test application compatibility. The deployment was completed over a six-week period, with only 1.5% of devices resulting in Service Desk requests, indicating a successful rollout. Key deliverables included the creation of a knowledge base for user self-help, training for Service Desk staff, and the optimization of Microsoft Autopilot and Intune for seamless upgrades. The transition aimed to enhance user experience with new features and ensure security while maintaining productivity across the organization.