Asynchronous Messaging Customer Communication Platform

This document is a guide that outlines the features and benefits of the Asynchronous Messaging platform designed for customer communication. It describes how the platform allows customers to engage with businesses through various messaging channels such as SMS, Facebook Messenger, WhatsApp, and WeChat. The guide emphasizes the convenience of asynchronous messaging, enabling customers to start and stop conversations at their convenience without losing previous context. It details the integration capabilities with CRM systems, which facilitate access to customer information and improve interaction efficiency. The document also presents performance metrics, highlighting productivity gains and customer satisfaction scores associated with the use of the platform. It notes that messaging can lead to significant improvements in advisor productivity and customer loyalty by streamlining communication processes. The guide concludes by stressing the importance of digital-first solutions in enhancing customer experiences and building trust.