Best Practices for Mobile Device Trade-In Programs

This technical report outlines the best practices criteria for mobile device trade-in and upgrade programs, focusing on their significance for Tier I communication service providers (CSPs) in the United States. The report details the growth of the US mobile communications industry, driven by advancements in 5G technology and the adoption of unlimited mobile plans. It emphasizes the importance of trade-in programs as strategic tools for CSPs to attract new customers and maximize the lifetime value of existing ones. The report highlights Assurant's role in this sector, noting its extensive experience and operational excellence in managing trade-in programs. It discusses the integration of advanced technologies, such as artificial intelligence, to enhance operational efficiency and customer experience. Furthermore, the report addresses the necessity for CSPs to partner with specialized solution providers to meet the stringent requirements of device protection and lifecycle management. Assurant's recent performance and growth in the Connected Living segment are also documented, showcasing its leadership in the mobile device trade-in market.