Quality Standards for PRM Service at Keflavík Airport

This document is a guide outlining the quality standards for the provision of services to persons with reduced mobility (PRM) at Keflavík Airport. It is based on Regulation (EC) No. 1107/2006 and the Code of Good Conduct in Ground Handling for Persons with Reduced Mobility. The airport aims to provide personalized assistance to PRM passengers, ensuring that their individual needs are met with respect and without discrimination. The document details the classification of PRM passengers, the locations where assistance can be requested, and the comprehensive services provided at the airport. It also includes information about the booking process for assistance, time benchmarks for service delivery, and the training requirements for staff involved in PRM services. Additionally, the guide describes the methods for assessing service quality, including passenger feedback and external audits, and outlines the airport's commitment to continuous improvement of PRM services.