Aims Community College Phone System Transition Case Study

This case study outlines Aims Community College's transition from a traditional on-premises Avaya phone system to Avaya Cloud Office by RingCentral. The college faced challenges in adapting to remote learning and collaboration during the COVID-19 pandemic, prompting the need for a more flexible communication solution. The transition began in August 2020, with the goal of migrating groups of users monthly. With the support of C1, the college successfully moved 650 of its 800 staff members to the new system within two months. The implementation of Avaya Cloud Office resulted in a 30% reduction in phone system workload while enhancing communication capabilities. The solution allowed all staff and faculty to have dedicated work phone numbers, improving accessibility and organization of communications. The IT team also benefited from simplified management of the phone system, enabling them to work remotely and efficiently monitor communications. Overall, the case study demonstrates the successful adaptation of Aims Community College to a hybrid work environment.