Managed IT vs Internal IT Assessment Checklist

This document is a checklist designed for business owners and operations leaders to evaluate the readiness, cost, coverage, and risk associated with internal versus managed IT support models. It outlines several key areas for assessment, including support coverage, skill set and expertise, cost transparency and forecasting, security and compliance, monitoring and maintenance, and the managed IT value proposition. Each section provides specific items to document and evaluate, such as internal IT responsibilities, available support hours, technology expertise, and compliance with security requirements. The checklist also includes a scoring model to assess risk levels based on the number of checked items, categorizing the results into high, moderate, or controlled risk. Immediate red flags are identified for critical gaps in documentation and support, guiding users towards necessary next steps, such as scheduling a Managed IT Strategy Assessment.