2025 Commerce Relevance Report on Retail Expectations

Explore the 2025 Commerce Relevance Report, which delves into shopper expectations, frustrations, and behaviors in retail. Discover how Generative AI (GenAI) can enhance the convergence of online and in-store experiences, build trust, and drive sales. Based on insights from 4,000 U.S. and U.K. shoppers, the report highlights key findings on search behavior, hybrid shopping habits, and the importance of personalization in today's retail landscape.