Workplace Relevance Report 2023 on Generational Gaps

This report presents findings from the 2023 Workplace Relevance Report, focusing on the generational gaps in workplace information access and the challenges faced by workers across different age groups. It details the struggles of 4,000 workers in the U.S. and U.K. in locating relevant information, particularly highlighting the difficulties experienced by younger generations like Generation Z. The report outlines that many workers spend significant time searching for information across multiple applications, with 89% reporting they search between one to six sources. It also notes that a majority of respondents feel less confident about the quality of their work due to difficulties in finding accurate information. The report emphasizes the need for improved knowledge management processes and the implementation of unified indexing systems to enhance information accessibility. Additionally, it discusses the emotional impact of inadequate information findability on workers, particularly among Millennials and Generation Z, who report feeling more stressed and less qualified in their roles.