Global Claims Industry Sustainability Perspectives

This document is a sustainability report that presents a comprehensive view of sustainability within the global claims industry as of 2025. It outlines the methodology used to gather insights, which includes a quantitative survey of claims leaders from Crawford's partner organizations and qualitative interviews with senior executives. The report emphasizes the importance of sustainability beyond environmental concerns, highlighting its relevance to corporate social responsibility and operational resilience. It discusses the increasing pressures on claims leaders to incorporate sustainability into their business models due to factors such as climate-driven events and consumer expectations. The report also details regional differences in sustainability practices, noting that while UK and European leaders face greater societal and regulatory pressures, U.S.-based leaders experience less urgency. Overall, the report aims to track evolving attitudes and actions toward sustainability in the claims sector over time.