Return on Investment for Crises Control

This document is a case study detailing the return on investment for using the Crises Control platform during an unplanned IT and telecom outage. It outlines how a customer utilized the platform to manage communications effectively when a power supply interruption affected their head office in London. The case study describes the steps taken to notify the internal response team, utility suppliers, employees, and customers through a multi-channel notification system. It highlights the efficiency gained in communication, reducing the time to announce a return to business as usual from three hours to just over one hour. The document also presents an audit trail feature that allows the response team to review incidents and improve future responses. The financial implications of the time saved are significant, estimating a cost reduction of up to £10,000 in downtime costs due to enhanced operational efficiency.