Summary
This case study outlines the efforts of JG Wentworth, a financial services company, to enhance their hiring process and improve the quality of new hires. The objective was to increase training completion rates, performance metrics, and employee retention. To achieve this, JG Wentworth's HR team collaborated with Criteria to implement a structured assessment process that included the Criteria Cognitive Aptitude Test (CCAT) and additional skills assessments. The results demonstrated significant improvements, including a 25% reduction in turnover and a 17% increase in sales performance among new hires. The onboarding period was shortened from 6.5 weeks to 3 weeks, with onboarding graduation rates increasing by 15%. The assessments provided a data-driven approach to hiring, allowing the company to make objective decisions and streamline their recruitment process. This led to a more efficient hiring process, saving time and resources while ensuring higher quality candidates were selected for roles.
