Rocky Bay Hiring Process Optimization Case Study

This case study details the transformation of Rocky Bay's hiring process, one of Australia’s largest disability service providers. The organization faced significant inefficiencies in its previous hiring method, which relied on in-person assessment centers that were costly and time-consuming. Each session required extensive resources and resulted in minimal hires, costing around $7,000 per event. To address these challenges, Rocky Bay implemented Criteria’s Video Interviewing solution, which streamlined the candidate journey and improved the overall hiring experience. The new process reduced the time-to-hire from 8-12 weeks to under 4 weeks and eliminated the need for costly assessment centers. The case study outlines the significant cost savings and efficiency gains achieved through this transition, highlighting the ease of implementation and positive reception from hiring teams. By leveraging video interviewing, Rocky Bay not only optimized its hiring process but also enhanced the candidate experience, ensuring a steady pipeline of skilled support workers.