Summary
This case study presents the user experience of Kirby Corporation's Director of Information Technology, Preston Broesche, with CRITICALSTART. The primary use case involves maximizing efficiencies within a small IT team, with CRITICALSTART significantly reducing alert fatigue by triaging security events. The service reportedly saves the team approximately 10 to 15 hours weekly by filtering out 99.7% of security events. The Trusted Behavior Registry is highlighted as a key feature that aids in resolving alerts, while the new mobile app is noted for its improved intuitiveness and efficiency. The initial setup process is described as straightforward, with project management rated highly. Broesche discusses the cost-effectiveness of CRITICALSTART compared to building an internal team, emphasizing the value derived from the service. Suggestions for improvement include the addition of general threat intelligence alerts. Overall, the case study outlines the positive impact of CRITICALSTART on Kirby Corporation's security operations.
