Business Continuity Planning and Preparedness

This document is a guide on business continuity planning and preparedness, focusing on the strategies employed by Crown Castle to maintain operations during extreme weather events and natural disasters. It outlines the importance of having detailed plans and processes in place to support and restore services without interruption. The guide details the proactive measures taken by Crown Castle, including annual readiness training for employees in vulnerable areas, disaster simulation testing, and advanced vendor agreements. It emphasizes the coordinated efforts among various teams to ensure efficient restoration of services, with specific tasks and customer communication protocols established ahead of time. The document also highlights the company's response to Hurricane Ian, showcasing their commitment to restoring connectivity in affected areas and providing assistance to local employees. Overall, it presents a comprehensive approach to ensuring resilience in the face of climate-related challenges.