Summary
This case study details how Five Guys, a fast casual restaurant chain, empowered its franchisees to manage food and labor costs effectively through the implementation of Crunchtime's restaurant management platform. Established in 1986 and franchising since 2003, Five Guys has expanded to over 1,700 locations globally. The management team identified the need for a back-of-house operations solution to support franchisees of varying sizes, which led to the selection of Crunchtime. The implementation process was completed in three months across corporate locations, with approximately 120-130 franchisees adopting the platform. Key features of Crunchtime include real-time data access for food and labor management, allowing franchisees to operate autonomously while adhering to specific labor laws. The case study also outlines the successful outcomes achieved, including maintaining food cost variance below one percent and adapting operations during the COVID-19 pandemic. Five Guys continues to expand, planning to open additional locations both in the U.S. and internationally.
