Organizational Change Management in Healthcare Programs

This Client Briefing serves as a guide on Organizational Change Management (OCM) specifically tailored for Healthcare and Human Services (HHS) programs. It outlines the framework for managing organizational impacts resulting from the implementation of new systems, processes, or structures. The briefing details how HHS agencies can benefit from OCM by facilitating smoother transitions during modernization efforts, particularly in response to ongoing federal and state policy updates. It describes various OCM activities, including stakeholder engagement, communication strategies, and training development, which are essential for minimizing disruption and enhancing project outcomes. The document also presents different approaches to OCM, such as Streamlined, Traditional, and Holistic OCM, allowing agencies to customize their strategies based on specific needs and project scopes. Additionally, it includes real-world examples demonstrating the effectiveness of OCM in improving communication, team dynamics, stakeholder engagement, and overall efficiency during system transitions.