CU*Answers High Availability Program Review

This document is a report detailing the CU*Answers High Availability (HA) program review conducted from September 15 to September 22, 2024. The report outlines the procedures and objectives of the HA rollover events, which are part of an ongoing business continuity program. It describes how CU*Answers maintains a high-availability core processing environment with real-time data replication across two geographically dispersed data centers. The report includes a timeline of events during the rollover, challenges encountered, and ongoing efforts to improve the process. Specific objectives such as system maintenance, beta testing of new environments, and addressing previous issues are documented. The report also reflects on the significance of the HA rollover in ensuring operational continuity and the measures taken to minimize downtime and maintain data integrity. Additionally, it discusses the historical context of the HA program and future plans for expansion and improvement.