CU*Answers High Availability Program Review

This report details the CU*Answers High Availability (HA) program review for the online and mobile banking environment, conducted on December 6, 2023. The primary objective of the event was to perform a live production rollover for the online banking platform, known as It’s Me 247 and BizLink 247. The rollover was scheduled for one hour, starting at 5:00 AM ET, to minimize disruption during the holiday season. The report outlines the event timeline, including the initial connectivity issues encountered and the corrective measures taken to restore access. It also discusses the challenges observed during the rollover, such as outdated login widgets and the need for improved synchronization between primary and secondary data centers. The report concludes with recommendations for future rollovers, emphasizing the importance of regular testing to ensure the resilience of online banking applications. A follow-up rollover is planned for Q1 2024 to address additional features and vendor integrations.