CU*Answers Item Processing Disaster Recovery Test Review

This document is a report detailing the CU*Answers Item Processing disaster recovery test conducted from April 22 to April 26, 2024. The objective of the test was to validate the procedures for restoring critical processes and to identify areas for improvement in recovery efforts. The test involved restoring the CheckLogic Manager application and database servers at a secondary data center while simulating the loss of the primary workspace. During the test, challenges were encountered, including configuration mismatches due to recent operating system upgrades, which necessitated a postponement of the recovery test by 24 hours. The report outlines the critical business functions tested, the challenges faced, and the lessons learned from the exercise. It emphasizes the importance of regular recovery tests in enhancing preparedness for actual disruptions and details recommendations for future tests to include client-facing processes. Overall, the test was completed successfully with minimal impact on clients.