CU*Answers Review of Sage Direct Disaster Recovery Test

This document is a report detailing the disaster recovery test conducted by CU*Answers for Sage Direct on October 24, 2025. The report outlines the procedures followed during the test, which was part of CU*Answers' business continuity program aimed at assessing the preparedness of key vendors. The test involved generating and securely transmitting daily notices and statement files to Sage Direct's recovery site, where they were processed for printing. Observations from the test included the physical security measures at the recovery site and the operational capabilities of the involved facilities. The report also highlights the absence of challenges during the test, indicating a successful execution mirroring previous tests. Additionally, it documents the requirements from the Statement Processing Agreement between CU*Answers and Sage Direct, confirming that Sage Direct is capable of meeting its service obligations in the event of a disruption. Overall, the report serves as a comprehensive account of the disaster recovery test's execution and outcomes.