UNCLAIMED
Curo Group
Overview
Curo Group is a non-profit organization based in the United Kingdom, established in 2001, with a workforce of 501 to 1,000 employees. The organization is primarily focused on providing services related to housing and community support, as evidenced by its commitment to effective complaint handling and resident engagement. Curo's governance structure includes a Member Responsible for Complaints (MRC), who plays a crucial role in ensuring the effectiveness of the complaints system and fostering a culture of positive complaint management. This role involves collaboration with the Customer Experience Committee and operational teams to promote service improvements based on resident feedback. Curo also publishes practical resources for residents, such as guides on asbestos and checklists for managing personal affairs, indicating a focus on community well-being and safety. The organization emphasizes the importance of learning from complaints to enhance service delivery and operational processes, reflecting its commitment to continuous improvement and accountability in its service offerings.