ISO 22301 Business Continuity Management Case Study

This case study details the collaboration between Elsevier and CyberCX in implementing and maintaining an ISO 22301 Business Continuity Management System (BCMS). Elsevier, a leading publisher in science and health information, prioritized business continuity management and pandemic response since 2003. The case study outlines the challenges faced, including ensuring that over 8,000 employees across 24 countries understood their roles within the program. Achieving certification in February 2016 marked a significant milestone, and the organization has since retained this certification through continuous management and annual audits. The governance structure established roles and responsibilities, allowing business continuity functions to be owned by each business unit. Key services provided include incident management, risk assessment, and pandemic planning, all aligned with ISO 22301 standards. The case study emphasizes the integration of business continuity into daily operations and the ongoing partnership between Elsevier and CyberCX, which has fostered a resilient organizational culture.