Managed Detection and Response Case Study

This case study details the implementation of a Managed Detection and Response (MDR) service by CyberCX for Relationships Australia Victoria (RAV). RAV, with over 70 years of experience in providing family and relationship support services, faced challenges in securing its endpoints, which shifted from thin clients to laptops due to the pandemic. The organization sought to deploy an Endpoint Detection and Response (EDR) solution to enhance security and support a hybrid working model. CyberCX's approach involved a structured methodology that included architectural design, security policy development, and service operation management. The deployment was completed in less than seven business days, resulting in improved security posture and visibility of threats across RAV's endpoint fleet. Additionally, RAV implemented Phriendly Phishing, a security awareness training platform, to further strengthen its cyber resilience. The partnership with CyberCX has been characterized as a reliable source of advice and guidance on security-related solutions.