User Experience with CybeReady Phishing Training

This document is a case study detailing a user's experience with CybeReady, a phishing training tool. The user, Ceri Goncalve, a Security Awareness Manager at Natwest, describes the effectiveness of the monthly phishing training program, noting its ability to show trends and provide valuable data insights through a user-friendly dashboard. The training approach emphasizes positive engagement rather than punitive measures, allowing users to build capabilities and learn coping mechanisms when encountering phishing attempts. The case study highlights how CybeReady fosters a culture of security awareness, enabling employees to understand their roles in cybersecurity. It also discusses the broader impact on conversations around security within the organization, moving from a focus on click rates to deeper discussions about technology issues and employee support. Overall, the user reports a positive shift in how security training is perceived and engaged with across the bank.