Summary
This case study presents the experiences of BAC Education Group with the CYPHER Learning platform, as shared by Jennifer Low, the Chief Digital Officer. The primary use case involves onboarding students and utilizing the platform for lessons, assessments, and administrative tasks. The platform has significantly streamlined processes, particularly in automating data tabulation and managing student information. The integration capabilities with third-party services like Turnitin and Coursera enhance the user experience by providing a centralized learning environment. Despite its strengths, there are areas for improvement, including customization of API integrations and enhancements to the mobile app. The organization has utilized CYPHER Learning extensively since 2016, noting its scalability across multiple educational institutions. Customer support has been highlighted as a key benefit, providing timely assistance during critical periods, such as exam submissions. Overall, the case study outlines the operational benefits and challenges faced by BAC Education Group in leveraging CYPHER Learning for educational delivery.
