Wholesale Food Distributor Order Management System

This document is a case study detailing the implementation of a comprehensive order management system for a wholesale food distributor based in Dubai, UAE. The client faced significant challenges in their order management process, primarily due to inefficiencies arising from manual order handling, which led to delays and discrepancies, particularly during peak demand periods. The lack of a centralized platform resulted in frequent overstocking and stockouts, necessitating the development of a next-generation order management system. The solution involved the creation of an advanced B2B order management application for Android and iOS platforms, developed using agile methodology. Key features of the application include a digital catalog, a 360-degree view of the customer, a centralized dashboard, support for multiple payment methods, and easy integration with the client’s ERP system. The implementation of this system optimized order management, enhanced customer retention, and improved overall profitability for the client.