Proactive Health Optimization Service Description

This document is a Service Description for the Proactive Health Optimization - Standard offered by Darktrace. It outlines the features of the service, which include structured technical reviews to enhance cybersecurity posture and address potential deployment health issues throughout the Subscription Period. Key components of the service consist of an Initial Technical Health Assessment, monthly Data Quality and Health workshops, quarterly Health Reports and Reviews, focused remediation playbooks, and the allocation of an Infrastructure Engineer. The Initial Technical Health Assessment evaluates various elements of the Customer's Darktrace environment, including traffic visibility and integrations. Monthly workshops are conducted to address issues identified in the assessments, while quarterly reports provide detailed insights into critical alerts and optimization areas. The document emphasizes the collaborative nature of the service, requiring active participation from the Customer's security and network teams to ensure effective implementation of recommendations.