Proactive Health Optimization Service Description

This document is a service description for Darktrace's Proactive Health Optimization - Premium, which provides structured technical assistance to enhance cybersecurity posture during the Subscription Period. It outlines various service elements, including an Initial Technical Health Assessment, allocation of an Infrastructure Engineer, ongoing Data Quality and Health Check workshops, quarterly technical executive reviews, monthly health reports, and remediation playbooks. The Initial Technical Health Assessment evaluates the health of the customer's Darktrace environment, focusing on traffic visibility, integrations, and device modeling. The Infrastructure Engineer assists in resolving issues and optimizing deployments. Workshops are conducted to address findings from the assessments, with recommendations made to improve configurations. Additionally, quarterly reviews and monthly health reports are provided to monitor progress and identify areas for improvement. The document emphasizes the importance of customer participation in workshops and the responsibility to implement recommendations for optimal functionality.