Professional Services Days Support Framework

This guide outlines the framework for Professional Services Days offered by Darktrace, which provide customers with flexible access to expert resources for the deployment, configuration, optimization, and integration of Darktrace products. The services aim to assist customers in value realization, addressing complex use cases, and enhancing the adoption of Cyber AI capabilities. The document details the expected delivery processes, including scope, booking procedures, and on-site and remote delivery processes. It specifies the requirements for customers prior to utilizing the services, including necessary access to systems and compliance with geographic eligibility. The guide also describes the daily structure of Professional Services Days, including planning, execution, and post-session follow-up, ensuring that customers receive comprehensive support tailored to their operational needs and strategic goals. Additionally, it emphasizes the importance of pre-visit planning and customer site requirements for successful on-site engagements.