Summary
This case study examines the challenges faced by a comprehensive healthcare provider during the transition from Credible to NextGen’s Behavioral Health module. The client operates multiple facilities and employs a large team of healthcare professionals dedicated to improving community health. In 2018, they engaged DAS Health as a single vendor for their NextGen application support. The transition involved training over 600 users, adjusting workflows, and establishing internal support for the new EHR system. The implementation process faced obstacles such as changes in scope and product limitations, which extended the timeline. DAS Health collaborated closely with the client to manage the transition, providing personalized training and ongoing consulting to optimize the use of the new system. The partnership resulted in successful implementation, enhanced operational efficiency, and improved patient care capabilities. Client testimonials highlighted the effectiveness of DAS Health’s support, emphasizing the importance of collaboration in achieving successful transitions in healthcare delivery.
